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Mar 24, 2015  Employees who possess a high level of cultural intelligence play an important role in bridging divides and knowledge gaps in an organization: educating their peers about different cultures. An Excerpt From Cultural Intelligence: Living and Working Globally, Second Edition by David C. Thomas and Kerr Inkson Published by Berrett-Koehler Publishers.

Cultural Intelligence: Living and Working Globally (2nd ed.) By David C. Thomas and Kerr Inkson Berrett-Koehler, 2009 [powerpress In this second edition, Thomas and Inkson succinctly describe a world in which countries are neighbors, intricately linked beyond the individual cultures they exhibit. Citing the disaster of 9/11 and the global financial collapse of 2008 as two of the most globally visible stark reminders that the world is interlocked, the authors posit that events within any one culture, impact others. They believe these facts require new ways of thinking and behaving around culture. The authors’ view is a globally systemic one in which individuals increase their effectiveness in business by developing a broad view of cultures around the world rather than simplistically experiencing them through the limited frame of one’s own culture.

They discuss the importance of building skillful awareness around cultural differences and leveraging that awareness into effective leadership and decision making. This, they pose, is the basis for cultural intelligence whose components are knowledge, mindfulness, and skills. Written for use by managers and leaders within organizations, the authors clearly ground their perspectives in solid research and include chapters on leading across cultures and working with multicultural groups and teams. Through the use of short cases and examples, Thomas and Inkson build their argument on how cultural lenses influence individual behavior, on the advantages of deepening an awareness of one’s own behaviors, and on turning off the “cultural cruise control” in order to adopt new behaviors.

Cultural Intelligence will provide business practitioners who work in multicultural environments a clear and tangible look into ways to minimize misunderstandings due to cultural differences. For those not working in a multicultural environments, the authors provide a critical look into the advantages of a world in which businesses have cultivated the cultural mindfulness needed to keep their businesses successful while working to develop a deeper understanding of what is needed to support a global community. Full Disclosure: Graziadio Business Report Managing Editor Danielle L. Scott worked with the publisher Berrett-Koehler on Cultural Intelligence (2nd ed.) as a manuscript reviewer/editor.

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In today’s global economy, the ability to interact effectively across cultures is a fundamental job requirement for just about everyone. But it’s impossible to learn the customs and traits of every single culture with which you might come into contact. Cultural Intelligence teaches a universal set of techniques and people skills that will allow you to adapt quickly to, and thrive in, any cultural environment. This extensively revised second edition features new real-life examples of CQ working well, drawn from a rich range of cultures and situations. The authors also address the interplay of race and gender with culture factors, and show how developing cultural intelligence can enhance our appreciation of cultural diversity. Cultural Intelligence teaches you to disable the “cultural cruise control” that makes you unaware of how your culture affects your perceptions, and learn to pay careful attention, in a mindful and creative way, to cues in cross-cultural situations.

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